Chewy Pharmacy Transition FAQ

We're transitioning our pharmacy to Chewy Pharmacy to provide the most convenient pharmacy experience for our members, including faster home delivery, Autoship, great pricing, and 24/7 support from licensed pharmacists.

Starting October 15, 2026, members in San Francisco will be able to order prescription medications with Chewy Pharmacy directly through the Modern Animal app, with fast home delivery, Autoship savings, and 24/7 support from licensed pharmacists. This transition is already complete for members in Texas and Colorado. As part of this transition:

• Existing Modern Animal Pharmacy Autoships in San Francisco will be canceled on October 15, 2026.
• To continue receiving medications through Autoship, you’ll need to set up a new Autoship with Chewy Pharmacy.

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This transition will begin on October 15, 2026 for members whose primary clinic is in San Francisco. It is already in effect for members whose primary clinic is in Texas or Colorado.

As of October 15, the most convenient way to fulfill your pet's prescription is through Chewy Pharmacy within the Modern Animal app. If you'd prefer to use another pharmacy, you can download your pet's prescription and have it filled at the pharmacy of your choice.

Yes, your Modern Animal veterinary team will continue to prescribe and approve medications for your pet as needed.

Chewy Pharmacy carries thousands of prescription medications. In the very unlikely event your pet's medication isn't available, our team will work with you to find the best option to ensure your pet's health needs are taken care of.

Yes, you are able to pick up your prescriptions in-clinic as an alternative to home delivery. There is no change to our in-clinic prescriptions pick-up process.

Modern Animal Autoship orders for our members in San Francisco will end on October 15, 2026. To continue receiving your pet's medications without interruption, you can easily set up Autoship through Chewy Pharmacy before that date.

This change is also already in effect for members in Texas and Colorado.

Find your pet's medication by searching on Chewy.com. Select 'Autoship' and proceed to check out. At checkout, add "Modern Animal – All Locations (8122 Beverly Blvd)" within the 'Pet and Vet Clinic Information' section. Place your order and Chewy Pharmacy will take care of the rest!

Yes, Chewy Autoship orders receive 5% savings on eligible prescriptions and products. Also, new Chewy Pharmacy customers receive 50% off their first Autoship order (exclusions may apply, maximum $50).

Chewy's 24/7 customer support is ready to help at 1-800-672-4399 or via Chat at Chewy.com.

Medication pricing may vary by product, but Chewy Pharmacy offers great pricing across thousands of prescriptions and pet health products. In-clinic pricing will not change.

Chewy Pharmacy offers free shipping on eligible orders over $49.

Orders typically arrive within 3-5 business days of purchase.

For questions about your pet's prescription, your Modern Animal care team is here to help. For questions about order status, shipping, delivery, or billing, Chewy Pharmacy's customer support team is available 24/7 at 1-800-672-4399 or via Chat at Chewy.com.

If you already have a Chewy account, you can use your existing login. If not, you'll be prompted to create one during the ordering process. We recommend that you use the same e-mail to create your account as your Modern Animal account.

Prescriptions can be ordered through any Chewy account, as long as the pet and prescription information match what is on file with Modern Animal. You can view household members in the Modern Animal app.